FAQs and Policies

1. What to Pack (and What We Provide)

  • What to Bring: We provide dry food and treats at no extra cost, but you are always welcome to pack your kitty’s favorite meals from home if they have a preferred diet or a sensitive tummy! We also highly encourage bringing any cozy comfort items that smell like home—favorite blankets or toys are always welcome to help them settle right in. Please also bring any required medications in their original veterinary containers.

  • What We Provide (At No Extra Cost): A cozy house for your cat to sleep, food and water bowls, litterbox and litter. Feel free to bring your cat’s preferred food, but we can also provide them with dry food at no cost.

2. Health & Vaccination Requirements

  • Required Vaccines: For the safety of all our guests, we require proof of up-to-date Rabies and FVRCP (Feline Distemper) vaccinations from your veterinarian prior to check-in. Cats that spend time outdoors or with other cats are also required to have a current FeLV (Feline Leukemia) vaccine.

  • Fleas & Parasites: Cats that spend time outdoors or with other cats must be on a veterinary-approved flea preventative. If fleas are detected on a guest during check-in or during their stay, a safe flea treatment will be administered immediately at the owner’s expense.

3. Check-In & Check-Out Times

  • Lobby Hours: All standard check-ins and check-outs must occur during our posted weekday and Saturday morning business hours.
  • Standard Check-Out Time: 12:00 PM (Noon) daily. To allow our team ample time to meticulously deep-clean and sanitize suites for incoming guests, departures after 12:00 PM will incur a late check-out fee equivalent to your stay’s nightly rate.

4. Weekend Care & Non-Business Hour Pickups & Drop offs

  • Our Weekend Devotion: Our lobby is closed for public transactions on Saturday afternoons and Sundays, but our care never stops. Our team is on-site every Saturday evening and twice on Sundays for essential feedings, fresh water, litter maintenance, and medical management.

  • Non-Business Hour Pickups: Pickups outside of regular business hours (Saturday afternoons or Sundays) are strictly by prior management approval, must be arranged in advance, and will incur a late check-out fee equivalent to your stay’s nightly rate, plus a $50.00 after-hours fee. 
  • Non-Business Hour Drop offs: Check-ins outside of regular business hours (Saturday afternoons or Sundays) are strictly by prior management approval, must be arranged in advance, and will incur a fee of $50.00.

5. Holiday Deposits

  • We require a $25 deposit per cat to reserve stays that extend through a holiday. We can take card payment over the phone, or you may drop off cash to avoid card fees. This deposit will go towards the cost of your cats’ stay and will be fully refunded if you cancel at least 14 days in advance of the check-in date.

6. Payment Options

  • We accept cash or card! Credit card transactions will incur a 2.95% service fee.
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